Thursday, 1 July 2010

Poor service at the Lobster Pot

The Lobster Pot in Felpham, West Sussex.
Teashop and Caff had an email from a Lobster Pot customer complaining about the service at the new-style Lobster Pot, which is sad to hear as, when the 'larger than life lady' was in charge, I don't think there was ever any room for complaint. Still, there you have it.

Here's what happened:-

"Yesterday we went to the Lobster Pot to have breakfast – lovely weather, wonderful location, thought we would start the day off well!
"Walked in, no customers inside, waitress behind the counter on the 'phone.  Looked at the menu, decided what to have, went to the counter.  Assistant still on the 'phone (private call).

"We waited, and waited. It seemed ages, really without exaggeration it must have been five minutes, but although throughout this time the assistant could clearly see us she did not make any attempt to end the call.
"In the end we left, went elsewhere for breakfast. Our food was probably not as good as we would have had with you, and the view was certainly inferior, but the service was much much better."
The complainant said that she planned to give the Lobster Pot one more try but if the service hasn't improved, she'll take her custom elsewhere.

Sad news, as Teashop and Caff loves the Lobster Pot. Our message to the Lobster Pot? "Sort it out!"


  1. Inexcusable behaviour...I hope the waitress wasn't too offended and managed to finish her call without further interruption.

    A bloke from Cheltenham

  2. A bloke from Cheltenham? Not the elusive Iain Gaynor by any chance? If you read this Iain, call me on 07748 230105 as we ought to catch up.